8,276 broadband connections in Hitchin and Harpenden are not getting the proposed minimum broadband download speed, according to a new report from the British Infrastructure Group of MPs (BIG) co-signed by Bim Afolami MP.
Bim has joined 55 colleagues from across political parties to co-sign the British Infrastructure Group of MPs’ (BIG) latest report, ‘Broadbad 2.0’. As many as 6.7 million broadband connections across the UK do not receive speeds above the proposed minimum standard.
The report also investigates broadband customer services to find a worrying lack of minimum standards. Of the major broadband providers in a voluntary agreement with Ofcom, none could provide BIG with any clear information about their complaints procedures, or on the amount of compensation that they currently pay to their customers.
The group have therefore called on the government to progress secondary legislation setting out the terms of a broadband Universal Service Obligation (USO), and to provide statutory footing to the Voluntary Codes of Practice for broadband speeds. It has also called on Ofcom to consider fixed broadband speeds in a new automatic compensation scheme.